Inmates can call you through specific protocols set by the correctional facility.

Here’s a comprehensive guide on how this process works…

Steps for an Inmate to Call You

• Determine the Facility’s Phone Service Provider – Correctional facilities contract with phone service providers like Global Tel Link (GTL), Securus Technologies, or ICSolutions. Visit the facility’s website or contact them to find out which provider they use.
• Set Up a Prepaid Account – You can create a prepaid account with the facility’s phone service provider. This account will allow you to fund calls in advance.
  • Steps to set up an account…
    • Visit the provider’s website.
    • Register for an account by providing your details.
    • Add funds to your account using a credit card, debit card, or other payment methods.
• Provide Necessary Information – Ensure you have the inmate’s full name and inmate ID number. You may need this information to set up the account and connect it to the inmate.
• Ensure Your Phone Can Receive Calls – Make sure your phone service can accept collect calls if you opt for this method. Check that there are no call-blocking features enabled that might prevent the inmate’s call from coming through.
• Inform the Inmate – The inmate needs to know your phone number and may need to add it to their approved contact list, depending on the facility’s rules.

Types of Calls

• Collect Calls – The inmate calls you collect, and you accept the charges. These calls can be more expensive.
• Prepaid Calls – Calls are funded by money you deposit into a prepaid account. This can be more cost-effective than collect calls.
• Debit Calls – The inmate pays for the call using funds from their commissary or phone account.

Managing and Receiving Calls

• Scheduling – Some facilities have specific times when inmates can make calls. Ensure you know these times to be available to receive the call.
• Duration – Calls are usually limited in duration, often 15-30 minutes, and may be monitored or recorded for security purposes.
• Accepting Calls – When you receive a call from an inmate, you will typically hear a recorded message informing you of the call and prompting you to accept the charges or confirm the call.

Cost Considerations

• Per-Minute Rates – Rates vary by facility and call type. Check with the service provider for specific costs.
• Additional Fees – Be aware of potential additional fees for setting up accounts, adding funds, or maintaining the account.

Inmates can call you by using the facility’s phone service provider. Setting up a prepaid account, ensuring your phone can receive calls, and being aware of the facility’s rules and schedules will facilitate smooth communication. Always check the specific details and requirements of the facility and the service provider to ensure compliance and manage costs effectively.