You cannot call an inmate in jail directly. Inmates are only allowed to make outgoing calls. You can facilitate communication by following the guidelines and procedures set by the correctional facility.
Here’s how the process works…
Steps for Communication with an Inmate
- Determine the Facility’s Phone Service Provider – Most correctional facilities contract with phone service providers like Global Tel Link (GTL), Securus Technologies, or ICSolutions. Check the facility’s website or contact the facility to find out which provider they use.
- Set Up a Prepaid Account – You can set up a prepaid account with the facility’s phone service provider to fund the inmate’s calls.
- Steps to set up an account…
- Visit the provider’s website (e.g., GTL, Securus).
- Register for an account using your personal information.
- Add funds to your account using a credit card, debit card, or other payment methods.
- Steps to set up an account…
- Inform the Inmate – Ensure the inmate knows your phone number and has added it to their approved contact list if required by the facility.
- Receive Calls from the Inmate – Inmates can then use the funds in the prepaid account to call you. Be prepared to accept the call when the inmate calls. Calls are usually announced by an automated message informing you that it is from an inmate and asking if you accept the charges.
Types of Calls
- Collect Calls – The inmate calls you collect, meaning you accept and pay for the call charges. This can be more expensive than other types of calls.
- Prepaid Calls – Calls are funded by a prepaid account that you set up and manage. Often more cost-effective than collect calls.
- Debit Calls – The inmate pays for the call using funds from their commissary or phone account. This method is usually the least expensive.
Cost Considerations
- Rates Vary –Â Call rates vary depending on the facility, the distance of the call (local, long-distance, or international), and the service provider.
- Additional Fees –Â There may be setup fees, transaction fees for adding funds, and other charges.
- Duration –Â Calls are typically limited in duration, often 15 to 30 minutes, and may be monitored or recorded.
Example: Setting Up a Securus Account
- Visit the Securus Technologies Website – Go to Securus Technologies.
- Create an Account – Register with your personal information, including your phone number and email address.
- Add Funds –Use a credit or debit card to add money to your prepaid account.
- Link to Inmate – Ensure the account is linked to the inmate’s ID and facility.
- Receive Calls – When the inmate calls, you will receive a notification and have the option to accept the call.
Tips for Effective Communication
- Check Facility Rules –Â Always check the specific rules and regulations of the correctional facility regarding phone calls.
- Monitor Call Duration – Keep track of call durations to manage costs and ensure you don’t exceed any limits set by the facility.
- Update Contact Information – Make sure your phone number and other contact details are up to date in the service provider’s system.
While you cannot directly call an inmate in jail, you can facilitate communication by setting up a prepaid account with the facility’s phone service provider, ensuring the inmate has your contact information, and being available to receive their calls. Always check with the specific correctional facility for their rules and procedures to ensure smooth communication.